1
What are your main product categories?
We offer a wide range of products, including relay, push button switch, and terminal block, catering to various needs in the automation industrial control.
2
How do I choose the right product for my needs?
You can select products based on usage scenarios, technical specifications, or your requirements. If you’re unsure, feel free to contact our customer service team for professional advice.
3
Are your products compliant with international standards?
Yes, our products are certified with relevant certifications, e.g., 3C,CE, RoHS, ISO and meet international quality standards.
4
What should we pay attention to in the selection of relay?
Selecting a suitable relay requires comprehensive consideration of factors such as application scenarios, electrical parameters, environmental conditions, life and reliability, size and installation method, and cost to ensure that it meets performance requirements and has high cost-effectiveness.
5
How can I place an order?
If you’re interested in our products, please contact our sales team for a quote and order assistance.
6
What is the minimum order quantity (MOQ)?
It depends on the type of product you choose.
7
What payment methods do you accept?
We accept credit card, bank transfer, PayPal, etc.. For more details, please refer to the payment section on the order page.
8
What’s your payment method?
We usually accept T/T(100% T/T before shipment).
9
Can I get a sample for reference?
We would provide some samples for testing, and you would need to pay the total cost.
10
What is your warranty time of the products?
Our product warranty period is two years.
11
Besides relay and socket, what accessories do you produce?
We are also manufacturing plug-in connecting strips and hooks.
12
What shipping methods do you offer?
We provide various shipping options, including sea freight, air freight, land freight, and express delivery, depending on your needs and budget.
13
What is the lead time for delivery?
If there is stock we can send it right away. Customized products or bulk orders may require additional time. Please contact our team for details.
14
What are the ports of shipment?
Shanghai and Ningbo.
15
As soon as possible is what I need, which delivery method should I choose?
Express is typically a faster shipping option, with most deliveries taking place within 7-14 days.
16
What is the most efficient method of delivery for a large order?
We recommend you select a reputable freight forwarder and allow them to handle your shipment. We will be in touch with them to coordinate.
17
What type of currencies do you accept?
We accept RMB/USD,EURO.
18
What should I do if I encounter a product quality issue?
We offer 2 years warranty for our products. If you experience any quality issues, please contact our after-sales team for a replacement, refund, or repair.
19
Do you provide technical support?
Yes, we offer free technical support. You can reach us via phone, email, or live chat.
20
How can I check the status of my order?
You can log in to your account to track your order status or contact our customer service team for updates.
21
Do you offer product customization?
Yes, we provide customization services. Please share your specific requirements, and our team will design a solution for you.
22
How can I become a distributor or agent?
We welcome partnerships! Please contact our sales team to learn more about our distributor policies and collaboration opportunities.
23
Are there discounts for long-term partnerships?
Yes, we offer exclusive discounts and support for long-term partners. Contact our sales team for more details.
24
How can I contact your customer service team?
You can reach us through the following channels:
Phone:+86 18989752605
Email:sale@ruifan-ele.com
25
What are your business hours?
Our business hours are on [weekdays], excluding public holidays.
26
Do you provide user manuals or installation guides?
Yes, you can download relevant documents from the product page or resource center.
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Zhejiang Rongyue Electric Co., Ltd.